Privacy Policy

Information Pure Grate collects

Pure Grate collects information customers choose to provide through quote forms, payment and deposit workflows, product-interest requests, phone calls, text messages, emails, photo uploads, customer-care paths, and career inquiries. This may include name, phone number, email address, service address or city, grill brand, grill type, burner count, built-in or freestanding status, preferred service, availability details, photos, application details, and messages.

• Quote and service details used to respond accurately.
• Photos used to understand grill condition, appliance type, access, and restoration scope.
• Career form details used to evaluate fit for open or future opportunities.
• Basic technical data such as device, browser, pages visited, referral source, and analytics events.

How information is used

Pure Grate uses submitted information to answer questions, prepare estimates, confirm service-area availability, schedule appointments, provide customer support, improve the website, measure marketing performance, prevent spam, and follow up about services or career inquiries.

• Respond to quote requests and customer-care questions.
• Send internal lead notifications and customer confirmations through email.
• Understand which pages and calls-to-action help customers request service.
• Protect forms from spam, abuse, and fraudulent submissions.

Photos and service details

Customers may submit grill or outdoor kitchen photos to help Pure Grate evaluate equipment type, buildup, access, visible condition, and whether cleaning, restoration, inspection, winterization, or part guidance may be appropriate. Photos should not include sensitive personal documents, payment cards, or private information unrelated to the grill or service area.

Analytics, cookies, and local storage

Pure Grate uses Google Analytics 4 (G-YVG4YN62JH) and Google Tag Manager (GTM-T56VM9WV) to understand website performance, quote form activity, phone/text engagement, and page usage. The site may also use browser storage for quote draft saving, app install prompts, offline notices, and customer-care convenience features.

• Analytics helps improve pages, forms, and service information.
• Quote drafts are stored locally on the customer device until submitted, cleared, or replaced.
• Users can manage cookies and storage through browser settings.

Sharing and service providers

Pure Grate does not sell customer personal information. Information may be shared only with service providers needed to operate the website, deliver email, analyze site performance, support communications, prevent abuse, or comply with lawful requests.

Retention and choices

Pure Grate keeps information only as long as reasonably needed for quote follow-up, service records, customer communication, business administration, analytics, legal compliance, or hiring review. Customers may request correction or deletion of submitted information by contacting Pure Grate, subject to reasonable business and legal record needs.

Children and sensitive information

Pure Grate services are intended for adults requesting residential grill and outdoor appliance care. The website is not directed to children. Customers should not submit sensitive personal information unless it is necessary for service communication.

Contact

Questions about this Privacy Policy can be sent to [email protected] or by calling/texting (224) 484-7040. Pure Grate is a mobile service-area business and does not publish a public customer storefront address.