Terms of Service
These Terms explain how Pure Grate website use, quote requests, service descriptions, pricing guidance, scheduling expectations, and service limitations should be understood.
Use of this website
By using the Pure Grate website, submitting a quote request, using a customer-care path, applying through the careers form, or communicating through site links, you agree to use the site lawfully and provide accurate information. The website is intended to describe mobile grill cleaning, grill restoration, smoker care, outdoor kitchen cleaning, visible inspection, winterization, maintenance plans, and related service guidance.
Quotes, pricing, and scope
Website pricing, starting prices, examples, and service descriptions are informational. Final pricing depends on grill size, burner count, appliance type, built-in access, condition, grease and carbon buildup, smoker ash, outdoor kitchen scope, travel distance, photos, appointment timing, and any parts or repair guidance. A quote is not final until Pure Grate confirms the scope.
Service-area confirmation
Pure Grate is a service-area business. Availability is confirmed by address, season, route feasibility, grill type, access, and service scope. Published city pages identify communities Pure Grate may serve, but they do not guarantee appointment availability for every address, time window, or service request.
Customer responsibilities
Customers are responsible for providing accurate contact information, safe access, clear appointment instructions, permission to access the grill area, and relevant condition details. Customers should remove personal items from the work area, secure pets, disclose known hazards, and follow manufacturer safety guidance.
Results and limitations
Pure Grate works to improve cleanliness, presentation, and visible condition. Results vary by age, material, grease buildup, corrosion, pitting, rust, heat staining, prior chemical damage, neglected components, and manufacturer finish. Permanent damage may remain visible, and restoration does not guarantee a new-grill appearance.
Gas, electrical, parts, and repairs
Pure Grate does not claim licensed gas-line repair, plumbing, electrical work, manufacturer-authorized warranty repair, or appliance certification. Minor parts guidance or replacement may be discussed after visible inspection, but hazardous gas smells, suspected leaks, regulator concerns, gas-line issues, or electrical problems should be handled by a qualified professional.
Photos, before/after proof, and marketing
Pure Grate may document service condition for internal notes, quality control, estimates, and customer communication. Before/after examples used publicly should avoid personal identifying details unless permission is granted. Customers may request reasonable privacy handling for submitted or service-related photos.
Payment, deposits, and scheduling
Payment terms, deposits, service windows, weather delays, cancellations, no-shows, and rescheduling may vary by service type and appointment. See the Cancellation & Scheduling Policy for more detail. Completed work and approved materials or parts remain payable even if additional service is declined.
Limitation of liability
To the fullest extent allowed by law, Pure Grate is not responsible for indirect, incidental, special, consequential, or punitive damages arising from website use, reliance on general information, manufacturer defects, pre-existing grill condition, concealed damage, unsafe installation, improper customer use, or work outside the confirmed scope.
No legal or safety substitute
Website information is general and does not replace manufacturer manuals, gas safety guidance, qualified trade advice, insurance guidance, or legal advice. If you smell gas or suspect a dangerous condition, stop using the grill and contact the appropriate qualified professional or emergency service.
Changes
Pure Grate may update these Terms as services, forms, technology, policies, or business needs change. Continued website use or communication after updates means the revised terms apply.